8am MyCase + Seeb.AI: Smarter calls, happier clients

Clients don’t call when it’s convenient for your firm. They call when they have a question, a concern, or a decision to make—and they expect a clear answer right away. When calls go unanswered or updates are delayed, frustration builds quickly.

The Seeb.AI integration with 8am™ MyCase gives firms an always-on front desk. By connecting an AI receptionist directly to MyCase case and billing data, firms can respond to new leads, follow up on payments, and provide verified clients with real-time case information any time— day or night—without adding pressure to the team.

What is Seeb.AI?

Seeb.AI is a virtual receptionist designed for law firms. It answers incoming calls 24/7, identifies the caller, and responds using live information pulled directly from the firm’s case management system.

For MyCase users, Seeb.AI focuses on front-end growth and administrative efficiency. It can:

• Capture and qualify new leads

• Sync lead information directly into MyCase

• Read billing data to automate payment follow-ups

• Share case information with verified existing clients

By automating routine calls, Seeb.AI helps firms reduce non-billable work while delivering a faster, more professional client experience from the very first interaction.

What the Seeb.AI and MyCase integration does

The Seeb.AI integration with MyCase automates some of the most time-consuming parts of running a law firm: intake calls, payment reminders, and basic client inquiries.

With the integration in place, Seeb.AI:

• Responds to every incoming call, day or night—no waiting, no voicemail

• Recognizes callers and confirms access through phone matching and one-time passcodes

• Collects and qualifies new leads, syncing them directly into MyCase

• Checks open balances to trigger automated payment reminders

• Shares accurate case details with verified clients

• Organizes call activity and notes within Seeb.AI

Leads get immediate responses, clients get clear answers, and staff stay focused on higher-value work instead of managing phones.

The problems this integration solves

As firms grow, communication challenges grow with them. The MyCase + Seeb.AI integration is designed to address the most common pain points.

1. Missed calls mean missed revenue

Staff can’t answer every call, especially after hours or during court days. When calls go unanswered, potential clients move on. Seeb.AI ensures every inquiry is answered instantly, helping firms capture more leads and opportunities.

2. Manual follow-ups drain time

Following up on invoices and routine client questions pulls attorneys and admins away from billable work. Seeb.AI automates payment reminders and basic updates using MyCase data, reducing repetitive administrative tasks.

3. Clients expect instant answers

Today’s clients expect fast, transparent communication. Long hold times and voicemails create frustration and erode trust. Seeb.AI delivers immediate responses and accurate information at any time of day.

How Seeb.AI works with MyCase

MyCase centralizes case management, billing, and client communication in a single platform. Seeb.AI builds on that foundation by handling front-line client conversations automatically.

Using live case and billing data from MyCase, Seeb.AI delivers accurate responses, captures new leads, and verifies callers without pulling staff into every interaction.

Together, MyCase and Seeb.AI help firms:

• Access real-time case and billing information

• Create new leads directly in MyCase

• Provide consistent, reliable answers to callers

• Protect sensitive information through secure caller verification

The result is an always-on client experience that reduces daily call volume while keeping firms fully in control of their data.

Top features of the Seeb.AI and MyCase integration

• Always-on AI receptionist: Every call is answered immediately, whether it’s a new inquiry, an active client, or a billing question. No voicemail, no missed calls, and no reliance on staff availability.

• Automated lead intake: Seeb.AI gathers and qualifies new leads through configurable intake questions, then sends that information straight into MyCase for timely follow-up.

• Automated payment reminders: By referencing outstanding balances in MyCase, Seeb.AI handles invoice follow-ups automatically, helping firms stay on top of payments without manual outreach.

• On-demand case updates: Verified clients can access accurate case information pulled directly from MyCase, reducing routine status calls to the firm.

• Secure caller verification: Phone matching and one-time passcodes confirm caller identity before any case details are shared, protecting client confidentiality.

The MyCase + Seeb.AI integration is designed for firms with 3–50 staff across a wide range of practice areas, including family law, personal injury, business law, and estate planning.

These firms often manage high call volumes but don’t want to add headcount just to answer phones or chase payments. Seeb.AI works alongside existing MyCase workflows, so firms don’t need to change how they manage cases or train staff on complex new systems.

Make every client call count

With MyCase, Seeb.AI doesn’t just answer calls—it qualifies leads, follows up on payments, provides case information, and keeps conversations productive across the entire client lifecycle.

The Seeb.AI integration with MyCase helps law firms answer more calls, capture more leads, and reduce administrative work without adding staff. By automating intake, payment follow-ups, and routine client communication, firms stay responsive while protecting their team’s time.

New to MyCase? Get a demo of MyCase.Already a MyCase customer? Learn more about the Seeb.AI integration.