Best-in-class support for law firms

Working in law means facing different challenges, tasks and cases everyday. At MyCase, we’re always looking for new ways to help you tackle today, tomorrow and beyond. From weekly training to live support with product experts, MyCase is committed to delivering the best support to your firm. Consider it done.   

Get up and running with ease

The MyCase implementation team will make the the adoption process seamless, ensuring you get the most from our software from day one. 

  • Remove redundant set-up time with a step-by-step guide to streamline your launch
  • Seamlessly transfer all your existing data without losing any historical records
  • Easy access to the MyCase support team to iron out any bumps after launching

Tap into the insights of MyCase platform experts

Our customer support specialists go beyond any basic call center with generic answers; they are MyCase platform experts who know the software in and out. Our team is dedicated to finding a solution to your problem, offering best-in-class support. 

  • Rely on the experts to give help you solution your problem 
  • Learn and advance in the ways you use MyCase across your firm 

Award-winning support from best team in the business

Keep your law firm humming regardless of what challenges you face with tailored and personal support from the MyCase customer success team. 

  • Get real-time answers from the support team, available from 6am – 5pm PST 
  • Connect with the support team via live chat, phone or email
  • Spend less time troubleshooting and more time doing your best work

Live training to get set up

Weekly onboarding training is held LIVE every Wednesday at 11am PT, so you can get hands-on, team-wide help during the set-up process and get your questions answered by MyCase experts. 

  • Watch sessions in real-time or catch up on-demand
  • Discover how to refresh and revise your workflows as your firm’s workload evolves

Insights, information and innovations at your fingertips

The My Case Knowledge Base puts you in control by providing you with 24/7 access to a vast library of helpful articles, feature descriptions and training videos. Whether you’re a new customer, or you want to ensure you’re getting the most from MyCase, there’s no better resource to find what you need. 

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