Built-in text messaging

Connect with clients from anywhere

Transform the way you communicate with clients. MyCase built-in text messaging allows you to reach clients in their most commonly used communication method and keeps every touch organized.

Text messaging is one of the most popular ways to stay connected with clients. Meet customers where they are without overextending your team.
See how MyCase built-in text messaging works

Communicate with clients outside their email inbox

Quickly reach clients wherever they are, any time of day. With MyCase texting, conversations are stored within the designated case file, keeping everything organized and in one place. With support for images, you can have clients send a picture of a driver’s license or traffic ticket without having to upload it to the client portal or email it.

  • Eliminate unnecessary steps and devices to enable clients to easily communicate with your firm
  • Enable clients to send images directly from their smartphone
  • Follow up with clients on unpaid invoices or meeting confirmations efficiently

Exceed expectations without the overtime

Anyone at your firm can quickly connect with clients & leads via text message – without providing 24/7 access to you and your staff. Clients text a dedicated texting number from the firm instead of a personal phone number, leaving your time protected, while still providing best in class service.

“Two-Way Texting in MyCase has made it so much easier to stay in touch with our clients; client responsiveness has gone way up.”

William Neil, Neal Ashmore Family Law

 

Keep everyone in the loop

With a centralized text inbox, lawyers and staff have complete oversight into all client communication.

  • Any MyCase user can respond to clients, allowing for faster response time.
  • Spend less time following up with clients with a comprehensive reminder system that sends automatic reminders for invoices, upcoming events, meetings, and appointments via text message.
  • Simplify communication with default templates – all without leaving MyCase.