Client behavior and expectations have shifted dramatically since the advent of COVID-19. From first contact to intake to case close, legal consumers now expect and require a virtual experience — even if they won’t need it for the full scope of the attorney-client relationship. In turn, it is incumbent upon law firms to translate their analog processes into digital ones. Anything that you could do in-person, you must now be able to do online, and in a way that still furthers and deepens the attorney-client relationship.
In this interactive livestream discussion, we explored and answered questions around transitioning to a seamless, virtual client engagement model.