Client Experience Archives - MyCase Blog

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Category: Client Experience

Client Experience, Cloud Computing, Legal Technology, MyCase Customer Stories, Practice Management

MyCase Customer Spotlight: Jett Law Saves Time Every Day With MyCase

At MyCase we love to learn about our customers. After all, they’re at the center of everything that we do….

Client Experience

Ineffective Intake Practices Can Affect Your Online Reputation

In the over 20 years I have been working with law firms, I have set up intake departments, developed the…

Client Experience, COVID

Intake Action Plan: Yes, Your Client Intake Process Needs to be a System

Convenience is the driving factor for consumer decision-making in the modern economy. For law firms that want to compete, delivering…

Billing, Client Experience, Client Portals, Cloud Computing, Collaboration & Staff Management, Lead Management, Legal Technology, MyCase Customer Stories, Practice Management, Working Remote

MyCase Customer Spotlight: The Sapochnick Law Firm

Our customers are at the heart of everything that we do at MyCase. That’s why we love to get to…

Client Experience, COVID

Two Track Mind: Post-COVID Law Practice Will Require Both Intake Pathways

Convenience is the driving factor for consumer decision-making in the modern economy. For law firms that want to compete, delivering…

Client Experience, Client Portals, Collaboration & Staff Management, Working Remote

The Importance of Secure Communication and Collaboration in 2021

Lawyers have an ethical obligation to preserve client confidentiality. For that reason, the need to protect client confidences has always…

Client Experience, Client Portals, Law Firm Communication, Legal Technology

How Law Firms Can Manage Changing Consumer Expectations

Technology has shaped consumer expectations in recent years, particularly as smartphones continue to evolve and digital tools become a more…

Billing, Client Experience, Client Portals, Cloud Computing, Collaboration & Staff Management, COVID, Financial Stability, Law Firm Communication, Legal Technology, Practice Management, Working Remote

Top 4 Tips for Building Resiliency Into Your Law Firm in 2021

We’ve finally left 2020 behind us and are looking forward to a new year – and hopefully a much less…

Billing, Client Experience, Client Portals, Cloud Computing, Collaboration & Staff Management, COVID, Financial Stability, Law Firm Communication, Lead Management, Legal Technology, Oversight, Practice Management, Webinars, Working Remote

Watch MyCase’s 2020 Webinars To Get Your Firm Ready for the New Year

It’s hard to believe that 2020 is nearly over. And what a year it’s been! If you’re like me, most…

Billing, Client Experience, Client Portals, Cloud Computing, Collaboration & Staff Management, COVID, Law Firm Communication, Lead Management, Legal Technology, Mobile Computing, Practice Management, Productivity Tools, Working Remote

Round Up: The Top Remote Working Software for Law Firms in 2020

I write a regular legal technology column for the ABA Journal where I focus on a different type of legal…