AppFolio Customer Service Departments Win Gold in Best in Biz Awards 2016
Support Department of the Year Win Highlights Company’s Dedication to Providing Industry-Leading Service Experience
Santa Barbara, CA – December 15, 2016 – AppFolio, a leading provider of cloud-based business software solutions in the property management and legal markets, has been honored as a Gold award winner for Support Department of the Year in the 2016 Best in Biz Awards, judged by members of the press and industry analysts. AppFolio’s customer success teams provide implementation, support, and training for property managers using AppFolio Property Manager and law firms using MyCase legal practice management software.
To ensure that every customer realizes the full benefit of the AppFolio Property Manager and MyCase technology and how it aligns to their needs, AppFolio has invested in making customer success a key area of focus. In addition to having an expertly trained staff with in-depth product knowledge, AppFolio continues to enhance its support and training resources and expand free self-service tools to ensure customers have the answers they need at their fingertips.
“Great customer service is at the core of what we do. Our goal is to develop great technology and help our property management and legal customers make the most out of our software, enabling them to grow their businesses and run them more efficiently,” said CEO Brian Donahoo. “I’m proud of this award as it really emphasizes the hard work our customer service teams put into going above and beyond to support our customers in their long-term business success.”
The sixth annual Best in Biz awards garnered more than 600 entries, from an impressive array of public and private companies of all sizes and from a variety of industries and geographic regions in the U.S. and Canada. 2016 honors were presented in 60 total categories, with winners determined based on scoring from an independent panel of 50 judges from widely known newspapers, business, consumer and technology publications, TV outlets, and analyst firms. “There were tons of great entries this year — it was especially difficult to pick the most worthy candidates out of the many submissions,” said Christopher Null, WIRED, returning to the Best in Biz Awards judging panel for the fourth year.
AppFolio provides comprehensive, easy-to-use, cloud-based business software solutions for small and medium-sized businesses in various vertical markets. Our products include cloud-based property management software (AppFolio Property Manager) and cloud-based legal practice management software (MyCase). The Company was founded in 2006 and is headquartered in Santa Barbara, CA. Learn more at www.appfolioinc.com