The New Virtual Client Experience: How Law Firms Must Adapt

Our five principles will help you reformat your client engagement model for a virtual environment, so you can retain more clients and achieve a competitive advantage.

Client behavior and expectations have shifted dramatically since the advent of COVID-19. Legal consumers now expect and require a virtual experience—even if they won’t need it for the full scope of the attorney-client relationship. In turn, it is incumbent upon law firms to translate their analog processes into digital ones.

In this guide, you’ll learn how to:

  • Properly address clients at each point of their involvement with your law firm
  • Appeal to modern legal consumers with a clear value prop and cost certainty
  • Offer full transparency into case progress by leveraging modern legal technology
  • Harvest insights and behavioral data to proactively improve client satisfaction
  • And much more!
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