Client behavior and expectations have shifted dramatically since the advent of COVID-19. Legal consumers now expect and require a virtual experience—even if they won’t need it for the full scope of the attorney-client relationship. In turn, it is incumbent upon law firms to translate their analog processes into digital ones.
In this guide, you’ll learn how to:
Properly address clients at each point of their involvement with your law firm
Appeal to modern legal consumers with a clear value prop and cost certainty
Offer full transparency into case progress by leveraging modern legal technology
Harvest insights and behavioral data to proactively improve client satisfaction
And much more!