The New Virtual Client Experience: How Law Firms Must Adapt
Our five principles will help you reformat your client engagement model for a virtual environment, so you can retain more clients and achieve a competitive advantage.
Client behavior and expectations have shifted dramatically since the advent of COVID-19. Legal consumers now expect and require a virtual experience—even if they won’t need it for the full scope of the attorney-client relationship. In turn, it is incumbent upon law firms to translate their analog processes into digital ones.
In this guide, you’ll learn how to:
- Properly address clients at each point of their involvement with your law firm
- Appeal to modern legal consumers with a clear value prop and cost certainty
- Offer full transparency into case progress by leveraging modern legal technology
- Harvest insights and behavioral data to proactively improve client satisfaction
- And much more!