Client Communication Portal For Law Firms

Informed Clients are Happy Clients

The MyCase Client Portal and other communication tools enable your law firm to efficiently reach clients and collaborate with them so you can exceed expectations with ease.

A tablet and smart phone with an envelope, paper airplane, checklist, orange and green chat bubbles, and calendar icons.
A tablet and smart phone with an envelope, paper airplane, checklist, orange and green chat bubbles, and calendar icons.

Centralized client communication

The MyCase Client Portal enables you to effortlessly and securely share messages, documents, and upcoming events from within MyCase, keeping clients up-to-date with less effort than a phone call. And, MyCase records and stores all messages (including emails, text messages, and call logs), so that you have a complete and always available record to reference.

2-way text messaging

MyCase provides 2-Way Text Messaging so your firm can conveniently connect with clients and be confident messages are both received and responded to quickly. And because text messaging is built into MyCase, your firm has a centralized record of all communication, keeping everyone in the firm up-to-date. 2-Way Text Messaging is included in MyCase subscriptions at no additional cost, eliminating the need for a costly third-party solution.

Easy, instant file sharing

MyCase enables attorneys, staff, and clients to easily upload and share case files, with no complicated steps to take. Once files are added into MyCase, comments can be added to each file, enabling swift collaboration and clear communication. And you don’t need to worry about missing a thing — MyCase notifies you anytime a client has sent a message, uploaded a document, or commented on an event.

Quick and direct invoice delivery

With MyCase client communication portal and tools, you can send invoices directly to your clients, ensuring that nothing gets “lost in the mail” (or email). Clients are notified when they receive the invoice and can immediately access, review, and even pay online; MyCase will even remind clients when a payment is past due. And with MyCase notifications you’ll always know when a client reviews or pays their invoice.

Secure client communication portal

You can rest assured that all files, messaging, events and more stored in MyCase are safe and secure. MyCase employs best-in-class security technology and practices, like 128-bit SSL encryption for data transmission and 256-bit AES encryption when storing data. This level of security means you’ll never have to worry about anything falling into the wrong hands.

The efficiency gained from the MyCase client portal alone saves me at least 2 hours each day. My workday has decreased from 14 hours per day to 11 hours per day—all because of the more efficient client communication. Amara Immigration LLC

Emily Amara Gordon

Amara Immigration Law, LLC

FAQs

What is a client communication portal?

A client communication portal provides a secure environment for you to share specific messages, case documents, important dates, and billing information with your clients.

Why is client communication important?

One of the keys to happy clients is frequent communication and online portals provide just that: a secure, easily accessible way to share information. Client portals make it easy for clients to upload and download documents and communicate with you about their case. Importantly, miscommunications are reduced when your firm provides clients with one central, online location for all case-related communication and collaboration.

How do client portals improve communication?

When your law firm uses the secure client portals built into law practice management software, your clients can login from any internet-enabled device and view whatever you choose to give them access to, whether it’s court dates, case documents, secure messages, invoices, and more. Instead of playing phone tag or sending you email after email, your clients can login at anytime, day or night, and instantly obtain the information they need. No more unanswered questions or missing information. Everything is securely stored and accessible in one convenient, online location.

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