MyCase + Candle AI: Turn your inbox into a command center

For many law firms, the workday starts in the inbox. Client updates, case questions, internal coordination, document sharing, it all flows through email. But the information needed to respond effectively rarely lives there. Instead, it’s spread across systems, forcing attorneys and staff to jump between tools just to piece together context. 

The Candle AI integration with MyCase changes that. By bringing real-time client, matter, and case activity directly into Outlook and Gmail, this legal AI turns your inbox into a place where work actually gets done—not just managed.

Why email slows legal work down

While it’s true that email is central to legal work, it wasn’t built for it. Most firms deal with the same challenges:

• Critical context is hard to access: Client details, matter status, and recent activity live in your case management system, not in your inbox.

• Switching between systems takes time: Every response requires toggling between email, case management, and other tools.

• Billable work goes untracked: Time spent on email communication often isn’t captured or tied back to matters.

• Delays impact client experience:  Without full context, responses take longer and may miss important details.

This creates what many teams experience daily: an “email scavenger hunt” that slows everything down.

How you can work smarter with Candle AI and MyCase

MyCase is your system of record—where cases, contacts, and workflows live. Candle AI brings all of that information directly into your inbox. Inside Outlook and Gmail, Candle AI:

• Pulls real-time matter, contact, and case activity data from MyCase

• Surfaces that are contextual alongside each email

• Enables action without leaving your inbox

From there, users can quickly and easily:

• Draft context-aware responses

• Create and manage tasks

• Log emails to the correct matter

• Capture billable time tied to email activity

Everything then syncs back to MyCase automatically, keeping records accurate and up to date. This creates a more connected workflow, without changing how your team already works.

What makes Candle AI different

While many tools touch email, very few are built for how legal professionals actually use it. That’s where Candle AI stands apart by combining:

• Deep integration with MyCase

• Real-time client and matter context

• Inbox-native actions like drafting, task creation, and time tracking

This goes beyond basic email syncing or a standalone AI assistant. It’s built directly into the inbox so your team can take action and get work done.

What you can do with Candle AI and MyCase

Handle email more efficiently, respond with the right context, and keep every interaction connected to your cases. With this integration, you can:

• Work directly from your inbox: Draft client emails, create tasks, and move work forward without leaving Outlook or Gmail, making it easier to stay focused rather than jumping between systems.

• Respond with full context, every time: Instantly see client details, matter status, and recent case activity alongside each email, helping you reply faster and with greater accuracy.

• Keep case records complete automatically: Ensure every email is logged to the right matter without manual effort, so nothing slips through the cracks and your case history stays reliable.

• Capture more billable time effortlessly: Track time spent on email communication and automatically associate it with the correct matter—reducing missed billables and improving revenue capture.

• Stay organized across all matters: Automatically categorize and prioritize emails by case, helping you and your team manage high volumes of communication without losing track of what matters most.

What this means for your firm

Firms using Candle AI with MyCase can expect meaningful improvements across daily work:

• Less time spent on email: Reduce email management by 1–2 hours per day.

• Faster client response times: Improve responsiveness by up to 75% with full context at your fingertips.

• More billable work captured: Automatically track time tied to communication.

• Better organization across cases: Keep emails, tasks, and case data connected without manual effort.

A more connected way to work

Legal work isn’t moving out of the inbox anytime soon. But it doesn’t have to stay fragmented. With Candle AI and MyCase working together, your inbox becomes more than a communication tool; it becomes a place where context, action, and record-keeping all come together.

No more searching for information. No more switching between systems. No more missed billable time. Just faster responses, better organization, and a clearer path through your day.

See Candle AI and MyCase in action

Already using MyCase? Explore how Candle AI fits into your workflow. New to MyCase? Get a demo to see how your firm can manage cases and communication more effectively, right from your inbox.