MyCase Case Study
Access Legal Care
Since Access Legal Care opened its doors in May 2011, the law firm has won accolades for its commitment to providing affordable, high-quality legal services to lower and middle-income clients. The Detroit-area firm's founder, Bert Whitehead IV, MBA, JD, developed the Access Legal System while attending Thomas M. Cooley Law School. The system's mission is to provide comprehensive legal care at a cost-effective rate – many of Access Legal Care's services are priced 40 to 60 percent lower than most firms – while ensuring the firm's legal-service providers and attorneys are well compensated for their expertise.
The need for further client capabilities and staff efficiency
To fulfill his firm's mission of offering significant cost savings for clients, Bert Whitehead needed technology that could support innovative ways to provide legal services. But the firm's prior software solution, Clio, fell short of the intuitive, efficient system he envisioned for Access Legal Care.
"From the client side, the experience and capabilities were not nearly as developed as they are with MyCase," he said. His previous platform's limitations ultimately forced the firm to become heavily dependent on email communication, which caused confusion and hindered productivity. "It was very difficult to have clients share documents and message us, relying completely on email. This was not the most secure channel to communicate through, and bogged down our time unnecessarily."
Whitehead searched for another solution and discovered that in addition to streamlining workflows, MyCase offered a user-friendly interface, giving clients the ability to easily upload documents and initiate messages within the legal management software platform. This allowed Access Legal Care's lawyers to communicate clearly with clients without disclosing email addresses.
The ability to customize MyCase's user interface to suit Access Legal Care's branding was another element that drove Whitehead to adopt MyCase for his firm. "When we used Clio, it was a whole different brand experience that did not complement our brand at all. MyCase allowed me to upload our logo and keep our branding seamless."
Awarding innovative work
As Whitehead's firm began to use the platform, they quickly discovered MyCase's tools for efficiently managing tasks and documents. "You can have multiple checklist items within one task, and check items off within a task category. This feature is especially useful for preparing documents for filing, for example," explained Whitehead. The streamlined workflows have allowed Access Legal Care's staff to become more efficient with their time, and in turn, reduce costs for clients.
Whitehead has also valued MyCase's customer support and enthusiasm for feedback. "I like the responsiveness of the company, and appreciate that they solicit my input on updates that are in queue."
In honor of Access Legal Care's successful model for providing affordable legal services to clients in need, the American Bar Association awarded the firm the 2013 Louis M. Brown Legal Access Award. This award recognizes programs that employ innovative means to enable affordable access to legal services for those who do not qualify for legal aid, yet lack the discretionary funds to pay traditional legal costs. Whitehead credits MyCase as a key contributor to the success that drew this award, noting the software delivers the innovative technology that allowed his firm to create a flexible and economical system.
"MyCase enables clients to not have to come into the office all of the time, which is a big part of what makes us affordable," he said. "A large part of our success is due to MyCase."
Access Legal Care has been recognized by the ABA for its ability to deliver cost-effective legal care without compromising quality. MyCase's case management tools and client portals play an integral role in streamlining workflows and client communications, forming the system that allows the firm to fulfill its mission.
- Greater cost-savings and productivity
- Customized and unified branding
- Ability to communicate with clients without email
- Increased flexibility for clients and staff
- Enhanced client satisfaction with intuitive user interface