Get To Know:
Karly Johnston, Account Executive

What is your position with MyCase?

I’m an Account Executive.

How did you end up working for MyCase?

I moved to Santa Barbara a little spontaneously and worked at the YMCA as a summer camp counselor.  As August approached, I began to search for a new job.  I decided to apply to Appfolio because so many people had positive things to say about it.  I got a call soon after applying, went in for an interview, and started working before summer had even ended!

What does your job entail?

I reach out to attorneys during their free trial with MyCase.  I learn a little about their business and evaluate what features of MyCase will be useful to them.  I help them understand the features of the software and am available to answer any of their questions while they are making a decision to purchase.  My goal by the end of the trial is to have firms feel confident and comfortable when using MyCase on their own.

What is the most difficult part of your job?

The most difficult part of my job would probably be managing my time.  There are so many different things I do in a day, but my demos take up the majority of my time.  I like to take the time to clarify any confusion at the end of a walkthrough. If I have a day filled with back to back demos, it’s hard to get to anything else.

What’s the best part of your job?

The best part of my job is interacting with our customers.  My favorite interactions occur when I’m going over the software with someone and they say, “Oh my gosh, this is going to make my life so much easier!”  I’m elated to know that we have a product that can help attorneys manage their business better so they have more time and less stress.  I love that we have an entire team behind that product that genuinely cares about every single one of our customers.

Where are you originally from and how did you end up in Santa Barbara?

I’m from La Quinta, California.  Most people don’t know where it is, but it’s about 30 minutes away from Palm Springs.  I met my best friend there when I was 8 and we basically adopted each other as sisters. I went to college in Orange County and she went off to Santa Barbara.  When we graduated, we decided we had spent too much time apart.  I moved up to Santa Barbara and moved in with my best friend!  And it’s been the most fun 2 years of my life!

What do you like to do in your spare time? 

Being cooped up in an office for 8 hours really isn’t my style.  I’m very active and outdoorsy.  Part of the reason I moved to Santa Barbara was for its beauty!  I love to go hiking on the weekends or swim some laps at the pool, and I frequent the yoga studios around here.  I love reading at the beach or just making a visit down to the sand for the sunset.  I also enjoy cooking and trying new recipes.

Do you have any unusual hobbies?

Honestly, I wish I did.  I used to play the cello in high school, but I became way too busy with school and swimming to continue.  I love doing jigsaw puzzles.  A lot of people find them to be frustrating but I find it to be very meditative.  There are things I would like to learn to do

Tell me about your family/pets, etc.? 

I’m an only child, it’s just my parents and myself.  My mom is one of seven, so my extended family is very big.  We spend a lot of time together singing, quoting movies, and picking on each other.  I don’t have a dog but I’m so envious of everyone here who does (almost all of Santa Barbara).  I can’t tell you how many times I’ve looked at puppies for sale, but the dogs at MyCase help fill that void in my life.  

What was your favorite vacation and why?

I think it would have to be when I was studying abroad in London and my best friend came up to visit.  We took the train to Paris for the weekend and stayed in a cute little hostel.  We went up the Eiffel Tower and went to the Louvre, we made ourselves sugar sick at Angelina and we had breakfast listening to the bells of Notre Dame.  By the time I got back to London my shoes had fallen apart from all the walking we had done!

Do you have a favorite saying or quote and if so, what is it and why?

“Life isn’t about finding yourself.  Life is about creating yourself.”

This quote has stayed with me since the first time I read it.  There was a turning point in my life when I stopped waiting for things to happen and I began to make them happen.  I think it’s important to do what you love and take risks, otherwise you might regret it.

« »

Practice Management Tips You’ll Actually Use

Proven strategies from legal experts, delivered straight to your inbox

No thanks, not right now

Get the Latest Firm Management & Growth Strategies

Best practices from REAL legal experts

How-to guides and articles

Webinars with thought leaders