I am a Customer Success Manager.
How did you end up working for MyCase?
I worked in law firms as a legal assistant for 8 years intending to pursue a law degree. I collaborated with the firm’s IT team as a ‘beta-tester’ for their projects on integrating and updating legal software. I also was becoming more intrigued with cloud-based software solutions. Lucky for me, the Santa Barbara office had an opportunity where I could contribute my legal experience and pursue a career in the software industry.
What does your job entail?
I work with attorneys and legal professionals to understand how the software benefits them for management of their business. This involves training and explaining best practices so that they can use MyCase to increase their productivity.
What is the most difficult part of your job?
The most challenging–but also the most interesting–part of my job is the problem-solving that I do for our customers. Much of the troubleshooting I perform is non-technical in the sense that it requires understanding what the customer is attempting to achieve. It’s also important for me to get a grasp of the big picture, too, so discovering that first always helps me to better respond to the customer.
What’s the best part of your job?
There’s not just one best part! We have such an amazing team and it’s simply a pleasure to be in such a collaborative environment. We all want our customers to be happy and it’s exciting to see how each and every one us has direct influence with our customers. I’m thrilled when customers tell me how much MyCase has improved their lives and working as a team to obtain that feedback is undoubtedly the ‘best part!’
Where are you originally from and how did you end up in Santa Barbara?
I’m from Thousand Oaks which is a hop and a skip away from Santa Barbara. I didn’t go far and went to Santa Barbara for college. Upon graduating, I decided to take a break before applying to law school – thank goodness I did!
What do you like to do in your spare time?
We are spoiled with the weather in Santa Barbara – I’m very aware of this so I try to be outdoors as much as possible! I enjoy hiking, stand-up paddle-boarding, and running. I also am mildly obsessed with new food happenings so you’ll usually find me at the newest restaurant or tracking down a food truck.
I’m not actively studying/practicing now, but I used to study Tae Kwon Do for several years which involved competitively sparring and performing stunts. I’ve dabbled a little in various martial arts on and off and as soon as Santa Barbara opens up a Tae Kwon Do studio, I’d like to resume!
Tell us about your family/pets, etc.?
My parents still are in the Thousand Oaks area and my sister recently moved to New York City! She’s centrally located in Midtown Manhattan and I’ve already visited her twice this year! It’s so nice to see her but also get in some ‘big city’ vibes. I can’t have any pets of my own right now, but for my parents, I’m their personal on-call pet sitter for their two cats and dog.
Do you have a favorite saying or quote and if so, what is it and why?
“Be Water my friend!” – Bruce Lee
The full quote is much longer – a shortened version that I confess I had to look up which will make more sense is: “Empty your mind – be formless. Shapeless. Like water… water can flow or it can crash. Be water, my friend!”
I use this phrase a lot with my friends and to me it means that you have to be willing to adapt quickly or open your mind to other possibilities in any situation that challenges you. I connect with the idea that you can really tackle any situation by considering a different perspective.